Refund policy

Return & Refund Policy

At CLENZILLA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Products can be returned within 7 days from the date of delivery.
  • Items must be:
    • Unused
    • In original packaging
    • In the same condition as received
  • Products damaged due to misuse or improper handling are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Used products
  • Damaged items caused by customer misuse
  • Products without original packaging
  • Final sale or clearance items

Refunds

Once we receive and inspect your returned item:

  • We will notify you regarding approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.

Damaged or Wrong Products

If you receive:

  • A damaged product
  • Wrong item
  • Missing item

Please contact us within 48 hours of delivery with:

  • Order number
  • Product photos/videos

We will arrange a replacement or refund.

Cancellation Policy

Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.

Contact Us

For return, refund, or support inquiries:

Email: clenzilla.team@gmail.com
WhatsApp: +91 9048329254
Instagram: @officalclenzilla
Website: clenzilla.com